Coinbase CEO Brian Armstrong has reacted to a major milestone for the highest U.S. cryptocurrency trade. In a tweet, Armstrong disclosed that Coinbase has acquired an A+ score from the Higher Enterprise Bureau (BBB), indicating appreciable progress in customer support.
In his X publish, Armstrong applauded the corporate’s Buyer Expertise group, highlighting the trouble that went into attaining this milestone.
“The Buyer Expertise group at Coinbase has been working exhausting to enhance our scores and we lastly hit an A+ score with the Higher Enterprise Bureau,” the Coinbase CEO wrote. He added that as Coinbase continues to deal with a rising share of its customers’ monetary lives, bettering the client expertise is essential.
The Buyer Expertise group at @coinbase has been working exhausting to enhance our scores and we lastly hit an A+ score with the Higher Enterprise Bureau.
As we handle a bigger a part of folks’s monetary lives, essential we hold bettering right here. Nonetheless tons to do on bettering assist,… pic.twitter.com/Na0Qx9Jyt3
— Brian Armstrong (@brian_armstrong) August 6, 2025
The Coinbase CEO indicated that there’s nonetheless a lot work to be achieved on bettering assist, particularly addressing the bugs that drive prospects to achieve out within the first place, including, “If you need to contact assist, we’ve in all probability already made a mistake upstream someplace.”
This acknowledgement demonstrates Coinbase’s dedication not simply to reactive assist however to proactive enhancements that stop points earlier than they happen.
In a latest improvement, Coinbase has launched the Embedded Wallets instrument via its Developer Platform (CDP) to make pockets integration simpler for builders. This improvement comes as Coinbase rebrands its pockets as an “all the things app,” the Base app, after its layer-2 community.
Coinbase declares proposed personal providing
Coinbase is elevating $2 billion from the sale of convertible bonds, becoming a member of a slew of cryptocurrency-focused corporations on this push.
In accordance with a latest announcement, the most important U.S. crypto trade intends to make use of the proceeds to probably repurchase inventory and redeem excellent debt.
Coinbase’s convertible providing follows a latest surge in offers, with $51.9 billion raised via equity-linked devices in the USA this 12 months.
Coinbase’s deal is being marketed in two tranches with a 0% coupon due in 2029 and 2032. The bonds due in 2029 are being supplied with a conversion premium of fifty% to 55%, and the seven-year tranche in 2032 is promoted with a premium of 30% to 35%.
