The shopper expertise trade will turn into a $5 trillion market by 2030, in keeping with Netomi founder and CEO Puneet Mehta, who says that development will create demand for stablecoins and blockchain-based cost infrastructure somewhat than pull capital away from crypto.
Mehta stated corporations presently spend roughly $500 billion yearly on buyer experience-related data work. As AI expands past buyer help into gross sales, conversion, upselling and cross-selling, he expects the market alternative to develop tenfold by 2030.
“Buyer expertise in the present day is structured as a silo,” Mehta stated. “That layer of know-how and folks doesn’t totally speak to each system and each course of autonomously within the firm. As soon as that begins to occur, it unlocks a a lot greater class.”
Mehta, whose firm not too long ago raised $110 million in a Collection C spherical backed by Accenture Ventures and Adobe Ventures, argues that the rise of synthetic intelligence and crypto must be seen as complementary traits somewhat than competing sectors.
“The concept AI is solely sucking capital away from crypto is a elementary misunderstanding of the place know-how is heading,” stated Mehta, who beforehand labored as an engineer and knowledge scientist at IBM and later held related roles at JPMorgan, Citi and Merrill Lynch. “We’re not in a zero-sum battle for enterprise {dollars}.”
Mehta’s view that AI brokers would require sooner monetary infrastructure aligns with a rising argument amongst crypto executives that autonomous software program might turn into a serious driver of stablecoin adoption.
Fiat-pegged cryptocurrencies are getting into a brand new section of adoption, with massive companies utilizing them for cross-border treasury flows whereas AI brokers start utilizing blockchain rails for autonomous funds, Bridge and Deus X Capital executives not too long ago stated at Consensus 2026. In April, Chainalysis stated stablecoins are on observe to turn into a foundational layer of worldwide finance, with adjusted transaction volumes projected to achieve $719 trillion by 2035
AI enabling crypto
The following section of enterprise software program will depend on autonomous AI brokers able to dealing with more and more advanced enterprise features, together with monetary transactions, in keeping with Mehta.
“AI brokers are transferring cash and belongings sooner than legacy enterprises can observe,” he stated. “An autonomous agent can’t depend on conventional banking methods that take days to settle transactions through guide paperwork. ”
Mehta argues that totally automated software program methods require two key elements: AI methods able to decision-making and blockchain cost infrastructure able to transferring cash immediately.
“To realize true end-to-end automation, these software program methods require always-on capital rails that function 24/7,” he stated.
That requirement might drive better demand for stablecoins and blockchain-based settlement networks that function across the clock (24/7). Stablecoin issuers and crypto cost companies have more and more positioned their merchandise as instruments for real-time settlement and cross-border transactions.
Nonetheless, many enterprise software program corporations proceed to depend on conventional cost suppliers and banking networks, and it stays unclear how rapidly blockchain-based settlement methods will turn into a normal part of AI-driven commerce.
